Frequently Asked Questions

Do you offer international shipping?

– Answer: We currently only deliver to addresses within the United States.

How long does the return period last?

– Answer: The return period lasts for 45 days from the delivery date.

Which payment methods are accepted?

– Answer: We accept payment via PayPal only.

How can I track my order most simply?

– Answer: You will receive regular email updates on your order status. Additionally, you can use the tracking link provided in the email for more specific tracking information.

What steps should I take if my order arrives damaged?

– Answer: Please contact our support team immediately. They will provide guidance on how to proceed. Depending on the situation, you may be eligible for a return or refund. Please refer to our Return and Refund page for further details.

Do you offer refunds for a change of mind?

– Answer: We accept refunds for a change of mind within 5 days from the delivery date. Requests made beyond this timeframe will not be accepted.

How can I cancel my order?

– Answer: Please reach out to our customer care team for assistance with canceling your order. They will provide the most suitable solution based on your specific circumstances.

If my order has already been shipped and I wish to cancel it, what should I do?

– Answer: Information regarding canceling orders after shipment is outlined in detail on our Return and Refund Policy page.

Do you provide gift packaging options?

– Answer: Unfortunately, we do not offer gift packaging at this time.